FAQ

Yes. Samples are free; the applicant pays shipping. Overseas samples ship via DHL, FedEx or UPS. Tang Sugar reserves the right to decide whether samples are provided.
Learn more: Request Samples →

MOQ depends on the product; please ask our sales team. We recommend requesting samples first to confirm flavor and specifications, then discussing your first order.
Further reading: Supplier Sourcing and Evaluation →
Further reading: Pricing & Quotation →

Yes. Tea, syrups, pearls, powders and other products can ship together in the same consolidated shipment. Contact our sales team for the details.
Further reading: FCL vs LCL →
Further reading: Consolidating Multiple Suppliers →

Lead time depends on the products, quantity and production schedule, and is confirmed in the quotation. Sea or air transit time is additional.
Further reading: Air vs Sea Freight →

We can quote on EXW, FOB, CIF, DDP and other terms. If you are not sure which suits you, our sales team can advise.
Further reading: FOB vs CIF vs CFR →
Further reading: What Is DDP →

T/T wire transfer or L/C (letter of credit). Payment terms are confirmed in the quotation.
Further reading: T/T Wire Transfer →
Further reading: Letters of Credit →
Further reading: Pricing & Quotation →

Tang Sugar offers many services and items, and every order differs in specifications, quantity, destination and trade terms, so we quote case by case and do not publish a single price list. Minimum order quantity, deposit and payment terms are also confirmed for each product and order.
See Pricing & Quotation →

Our partner factories hold ISO 22000 (verified by SGS), FSSC 22000 and HACCP certification, plus Halal certification, and comply with relevant US FDA requirements.
Further reading: HACCP vs ISO 22000 vs FSSC 22000 →
Further reading: What Is Halal Certification →
Further reading: Exporting Food to the US →

We can provide a certificate of origin, ingredient lists and test reports. For other documents, please check with our sales team.
Further reading: Taiwan Certificate of Origin →
Further reading: International Trade Documents →

It depends on the product. For example, unopened fruit syrups keep for 12 months. See each product’s specifications or ask our sales team for shelf life and storage conditions.
Further reading: How to Store Tapioca Pearls →

We mainly serve Asia, the Americas and parts of Europe. We reply to inquiries within 1–2 business days, in English or Chinese.
Learn more: Contact Us →

No. You can buy our branded ingredients and resell them without becoming a regional distributor. That is a standard supply arrangement, though, and does not include territory protection, brand pricing support or distributor-only terms and resources.
Further reading: Traders vs Agents vs Distributors →

Yes, and it is an important strategy for entering a new market. Without compromising core quality and brand standards, sweetness, aroma and flavor can be adapted to local tastes so consumers are more likely to try and come back.

It depends on your stage and strategy. Branded ingredients suit partners who want to enter the market quickly, value consistent quality and supply, and need a model they can replicate. Custom ingredients suit operators with a clear brand position who are willing to invest in development and testing to stand out.
Further reading: OEM vs ODM vs OBM →

Branded ingredients are produced for long-term, stable supply. Our partner factories hold ISO 22000 (verified by SGS), FSSC 22000 and HACCP certification, with standardized quality management and shipping processes. That lets distributors compete on quality and reliable supply instead of price alone.
Further reading: HACCP vs ISO 22000 vs FSSC 22000 →

It is more than a brand name. You get a market-proven product range, a supply chain built for the long term, and quality management carried by the brand owner. Centralized production and purchasing also give distributors more certainty on supply and pricing.
Further reading: What Is an Authorized Distributor →

We look at three things: whether you understand and respect brand standards, whether you can build a market over the long term, and whether you want a stable, transparent relationship. We are looking for long-term partners, not one-off deals.
Further reading: How to Become a Bubble Tea Ingredient Distributor →

No. The program gives you brand usage rights, a product system and operational support. There is no franchise fee, and it is not a chain that copies stores. If you want head office to run store operations for you, a franchise may suit you better; our program is for partners who want to run their own market.
Learn more: Distributor Program →
Further reading: Franchise or Your Own Brand →

Distributors need to follow common quality and operating standards. A brand is not just a logo; it is a full commitment to quality, process and the market, and it protects both distributors and consumers. Local adjustments can be discussed with us.

Yes. Territories are agreed before we start, to avoid internal competition and price wars in the same market and protect each distributor’s business.

Yes, we will assess your application. We look at your understanding of brand standards and your long-term plans and resources, not just past industry experience.
Further reading: How to Become a Bubble Tea Ingredient Distributor →

We can discuss it. Customization costs come mainly from communication, sampling and revisions, not just quantity. The actual MOQ depends on the product; please ask our sales team.
Learn more: OEM / ODM Services →
Further reading: What Is Private Label →

We can develop a product in the same flavor and specification direction as your sample, but we do not copy formulas, packaging or trademarks protected by intellectual property rights.
Further reading: OEM vs ODM vs OBM →

Yes. So that the packaging actually helps sales, we first confirm your target customers and market, then plan the specifications, packaging and labeling.
Further reading: Packaged Food Labeling Rules →

Yes, but we recommend setting a reasonable range first. Every change affects cost and timeline, so we agree the specification direction and how much can change early on to keep the project on track.

We provide a decision framework and practical advice covering market assessment, location, store design, equipment, ingredients and SOPs. You stay in charge of store operations and final decisions; we do not run the shop for you.
Learn more: Shop Consulting →
Further reading: How to Open a Bubble Tea Shop →

Yes. We plan with you based on market data and standard processes, and you need to be willing to follow the data and the process rather than going on gut feeling.

Brand positioning, visual style and consistency guidelines, so your signage, menu, cups and store all look consistent. It is more than designing a logo.
Further reading: Custom Printed Cups & Sealing Film →

Your preferences are taken into account, but market recognition and target customers come first, so the style also fits your brand positioning.

Operational efficiency first, with good looks too: bar workflow, serving speed, cleaning and maintenance are all part of the design.

We do not take on construction work, but we provide design advice, workflow and equipment layout planning, and point out common risks during construction.

To make tea brewing, drink making and hygiene stable and repeatable, so new staff get up to speed quickly. It is about more than teaching someone to make one drink.
Further reading: Bubble Tea Shop SOPs and Training →

High turnover is exactly why you need standardized SOPs and training, so new staff are productive quickly and quality does not depend on who is working.
Further reading: Bubble Tea Shop SOPs and Training →

No. Our rule is enough capacity, easy to repair and no waste. We recommend equipment based on your production needs and budget.
Further reading: What Is a Tea Espresso Machine →
Further reading: Choosing a Cup Sealing Machine →

Yes. We recommend defining your target customers and pricing first, so recipes balance taste, cost and margin.
Further reading: Bubble Tea Profit Margins →

It depends on the cooperation model. We value stable supply and consistent quality, and the arrangement is made clear before we start.

The cheapest price is not our only goal. We look for suppliers that deliver reliably, provide clear documents and can work with you long term, and negotiate a fair price on that basis.
Further reading: Supplier Sourcing and Evaluation →

Yes, but only as a paid price comparison / assessment service.
We can provide:

• Quotes from multiple suppliers with terms compared side by side
• Checks on specification consistency and price range
• A professional assessment of market reasonableness

Please note:

• This service does not include purchasing, contract management or any guarantee of results
• It is for decision support only and is not a free quote service
• An assessment fee applies

If you go on to a formal sourcing engagement, the assessment fee may be credited depending on the project.
Further reading: What Is a Sourcing Agent →

On the side of the buyer’s best interest, with a deal that can be completed safely.
As the buyer’s agent, our job is to:

• Secure fair prices and workable terms for the buyer
• Coordinate suppliers to reduce quality, lead time and performance risk
• Make sure terms, documents and actual delivery match

We do not endorse any single supplier,
and pushing the price down is not our only goal.
We are on the buyer’s side,
the side of deals that get done and partnerships that last.

It depends on the contract and each party’s role. Before we start, we put risks, responsibilities and scope of service in writing to avoid disputes later.
Further reading: Sourcing Agent Contracts →

Regions
Mainly Asia, the Americas and parts of Europe.
Whether we take a case depends on supply chain maturity, regulations and trade feasibility,
not just the country name.
We do not promise to cover the whole world,
only markets where we can deliver reliably.

Products
We handle products with a clear use and long-term supply, such as:

• Food ingredients / beverage supplies
• Standardized consumer or industrial goods
• OEM / ODM custom products (subject to assessment)

What we do not take on

• Illegal, grey-area or heavily regulated goods
• Unclear sources, uses or deal structures
• Short-term arbitrage or attempts to get around regulations

Learn more: Sourcing Agent Services →
Further reading: The International Sourcing Process →

1. Initial assessment fee (required)
This is a professional assessment fee, not a deposit.
It covers:

• Supply chain feasibility
• Specification and market fit review
• Trade and performance risk assessment

Notes:

• Once the assessment is carried out it is considered complete and is non-refundable
• If we proceed to a formal engagement, part of the fee may be credited depending on the project

2. Sourcing execution fee (formal engagement)
One of the following, depending on the case:
Option A｜Percentage of order value
For: clear specifications, standard processes and straightforward suppliers
(subject to a minimum fee)
Option B｜Project fee
For: custom products, multi-country coordination, high uncertainty or high responsibility
(not tied directly to order value)
Option C｜Monthly retainer
For: long-term, regular purchasing, or ongoing support across several items
(billed by the service scope agreed each month)

Before we start
We provide sourcing with controlled risk,
not a search for the lowest price.
Full pricing explanation →

Simply put, the goods, payments and contracts in a deal sit in different countries. For example, a Taiwan company takes the order, an overseas factory ships, and a buyer in a third country receives the goods. Every step must reflect a real transaction.
Learn more: Triangular Trade →
Further reading: What Is Triangular Trade →
Further reading: What Is Multilateral Trade →

Yes, as long as the transactions, documents and payments are real. The issue is never the model itself, but whether it is declared honestly.
Further reading: Risks of Triangular Trade →
Further reading: Risks of Transshipment to Avoid Tariffs →

We can help plan and connect you with professionals, but we do not promise the lowest tax. We aim for arrangements that are reasonable, explainable and stand up to audit.
Further reading: Business Tax on Triangular Trade →

We do not take on cases where saving tax is the only goal, where trade records will not be kept, or where the aim is to operate in a grey area. Compliant arrangements protect everyone in the deal.